Help and support
Quick answers to the most common questions. If you can't find what you need, write to us and we'll reply as soon as we can.
A station won't play
Each station broadcasts from its own servers, which sometimes go down or move. Orbyo retries on its own and tries backup links. If it still won't play, try another station and come back later; if a station always fails, let us know and we'll check it.
Radio alarm
Android: Library → Radio alarm. Pick the time, days and station; it plays with the volume rising gently, and if the station doesn't answer an alarm tone rings.
iPhone (iOS 26 or later): the system alarm rings, even on silent, and the “Listen” button starts your station. Allow alarms when the app asks.
Orbyo Plus: manage or cancel
iPhone: Settings → your name → Subscriptions → Orbyo.
Android: Google Play → Payments & subscriptions → Subscriptions → Orbyo Plus.
If you cancel, you keep Plus until the end of the paid period.
Restore purchases
On a new phone, open Library → Orbyo Plus → Restore with the same Apple or Google account you subscribed with.
Refunds
Charges are handled by Apple and Google. Request a refund at reportaproblem.apple.com (iPhone) or from your Google Play order history (Android).